Job Instruction Sheet - Locate Desk Aid v.3

Date/Version: 06/27/2025 v.3

Process Owner: Operations

Review Cadence: Annually

Process/Purpose: Locate Desk Aid

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Important Steps (WHAT?)

Key Points

(HOW?)

Artifacts

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

Sketches, layouts, digital pictures , etc. that will improve understanding of the job

1

Case requires locate on one or both parties

  • Review Member Address screens for date of the last locate & verification sources
  • Review Locate Sources 1-10 as needed, for verification purposes
  • Confirm case is not pending 934/935 Closure

  • Stop locate searches upon verifying an address for the party

  • Update Locate Need/Manual Locate screen with all manual locate attempts when complete

  • Update the contact's information on the appropriate screens

  • Add appropriate Locate Activity Codes

  • When information provided indicates the Support Payor is incarcerated, begin with sources listed in Step 9

2

Review Document Library

  • AZCARES
  • OnBase/FAA

  • Review imaged case file for locate information (ie: application, birth certificate, etc.)

  • Review FAA imaged case file if current or recent participation
3

Contact Parties
  • Single-source locate for self (Both Parties)
  • Single-source locate if party drops children off at residence of other party

  • Contact Participants directly for locate information recent participation

4

Review AZTECS/FAA

  • Single-source locate

  • Go to HAZT at the crossroads

  • Review WTPY to verify SSN

5

Search SDLI & NDLI on AZCARES

  • Two sources required

  • Search by social security number (no dashes), first/last name

6

Search Accurint & CLEAR
  • Two sources required

  • If you do not have access, contact a member on your team

7

Review The Work Number (TWN)

  • Two sources required

  • Cannot use TWN for Paternity Cases*

8

Review & update Contact's Locate Need/ Locate Response screens

  • Displays both single, and two source Locate information

  • Update addresses as appropriate

  • 2nd verification may be needed depending on the source

9

Review Mainframe Systems

  • Single source: HPP
  • Single source: CACTUS (BG01)
  • Single source: MVD/MVR (Docket Date 6 months or less)
  • AZCARES (IV-D & N4D)
  • CSENet

  • Search by social security, first/last name

  • Review the Participant's Benefit Details screen in AZCARES for Social Security benefits information

  • AZCARES may provide information that may require 2nd verification depending on the source

10

Review State Services Portal (SSP)

  • Query Interstate Kids (QUICK)
  • Federal Parent Locator Service (FPLS)
  • Verify SSA Information

  • QUICK access available to all DCSS

  • Request APLS to verify SSN via FPLS.

  • To verify SSA Information, additional access is required – see your supervisor for access.

   

If additional locate or information verification is needed, proceed to locate source 11.

  • Add Activity Code L1006 to seek locate assistance from a locator in your office.

11

Employer Verification
  • Establishment or Enforcement cases use Locate Need screens

  • Must use the Paternity Employment Verification if the case is in the paternity function.

12

Employer Verification
  • Paternity Cases use Eloquence form FCSE0001 F0666

  • This document is used if paternity has not been established as requesting financial/asset information for an alleged father is prohibited by state and federal regulations

13

Postal Verification
  • Use Member Address screen to issue a Postal Verification form

DEMO: Creating a Postal Verification

14

Utility Company

  • Arizona Residents: Accurint/Clear

  • If you do not have access, contact a member on your team

15

Credit Bureau Report

  • LexisNexis

  • CRB is run only when requested/required

  • If you do not have access, contact a member on your team

16

Probation Verification

  • Probation verification

  • Or send requests to: OIG Referral Requests-DES (Provide Support Recipient or Payor name, Date of Birth and Court Case number)
17

Military Locator

 
18

State of Arizona Sources

  • Courts - Dockets/Court orders & minute entries
  • County Recorder (Where party Resides)
  • County Assessor (where party may own property)
  • State Corporation Commission
  • Professional license board

  • Read all court orders and minute entries

  • Determine if Support Payor attended court telephonically or in person

19

Incarceration Sources

  • AZ Department of Corrections (DOC)
  • City/County jails
  • Federal Bureau of Prisons (FOB)
  • Immigration and Customs Enforcement(ICE)

  • Check jails in the cities/counties where party resides

   

Address Confidentiality Program (ACP):

STOP the locate process and follow the ACP Standard Work located in The PORT.

  • SR/SP address is 1901 W Madison St Apt ___. Phoenix AZ 85009